Designing Key Performance Indicators (KPI)

Key Performance Indicators (KPI) are metrics that are used to measure the success of a strategy, programme or product. As strategies are implemented by programmes/initiatives, Programme Managers in particular, as well as Product Owners and Departmental Heads in general, are the ones that usually create the KPI for the initiative, build a consensus around them […]

stakeholder management power interest grid

Stakeholder Management: Using the Power-Interest Grid to Manage Stakeholders Better

I’ve come across, during my career as well as studying for certification, various takes on the same theme – stakeholder management using the Power Interest Grid. In this blog, I will cover my approach for classifying and managing stakeholders using the grid, and recommendations for engaging with the different stakeholder groups. Stakeholder management is a […]

Improving Business Change Management

Technology driven business change plays a vital role in the digital age enabling innovation and growth. It’s therefore not surprising that more and more companies are changing their business through adopting new technology, technology strategies, methodologies and operating models. Indeed, some business are establishing permanent change management functions — including retailers, publishers, and banks that […]